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Cafecito Con Paulina Rosas-Hidalgo

Friday, March 10, 2017   (0 Comments)
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Cafecito con Paulina Rosas-Hidalgo

Sr. Business Analyst - Smart Grid Operations at BGE



What is the focus of BGE?

BGE’s mission is to safely and reliably deliver electricity and gas to our customers. We strive to provide distinctive customer service and also to be a positive impact on the community. I work for the Customer Field Operations division and more specifically Smart Grid Operations (the smart meters ).

Why did you decide to join BGE?

I worked for a private insurance company for 17 years before joining BGE and it was bitter sweet.  Accounts receivable insurance is all I knew; and at the same time, it’s all I knew. I felt I needed a change; and what better way than to go to an organization I knew absolutely nothing about.

What is the most important lesson you have learned from being in your current position?

Getting out of my comfort zone…I can’t grow mentally or personally without being willing to do something different.

Describe a typical day in your life.

I wake up between 5:15 – 5:45 a.m., depending on what I need to get done before waking up my daughters and get them ready for school.

Once we’re up and running, I drop them off at school and head to the office. Then, it’s reading through emails and working with data to address any issues that are impacting my internal and external customers. Providing great customer service was instilled in me at an early stage in my career. I take that very seriously because I put myself in my customers’ shoes. I always ask myself “how would I feel if that happened to me?”

What business and leadership advice can you give our members?

To be a leader is to encourage, praise, and lead by example (good examples ).  
Always believe in yourself, in your dreams, and don’t give up even when things don’t go your way. It’s for a reason for which you are not meant to understand at the time.

Bachata, Merengue or Salsa?

All of them, including Cumbia and Latin Rock.

What is your favorite Spanish Word?

Nachos, but not the food.  My family and I use it in another context and it has a special meaning.

Café…con leche y azúcar or black?

Con leche y azúcar.

Any other fun fact you’d like to share about yourself?

I’ve been skydiving, rock climbing, mountain biking (which I ended up having a fractured collar bone) and on my bucket list is paragliding and flying a plane.


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